A nursing home and an assisted living facility look similar from the parking lot and are nothing alike on paper. Two different agencies license them, under two different rulebooks, and which one applied decides what the place owed your family member. Start with a free case review.
What counts as abuse, neglect or exploitation?
Virginia’s adult protection law covers anyone 60 or older, and anyone 18 or older who is unable to manage their own affairs. The three definitions a family usually needs are these.
- Abuse is the willful infliction of physical pain, injury or mental anguish, or unreasonable confinement.
- Neglect is an adult living where necessary services aren’t provided, where that failure harms or threatens their well-being.
- Exploitation is the improper or fraudulent use of the adult, or of their money or property, including by a caregiver or someone holding a power of attorney.
Notice what neglect doesn’t require: nobody has to have meant any harm. Abuse in a care setting can also include sexual abuse.
Nursing home or assisted living? The rules are different
Families use these words interchangeably. Virginia doesn’t.
| Setting | Who licenses it, and under what rules |
|---|---|
| Nursing home, also called a nursing facility | The Virginia Department of Health. No one may run one without a license, and the standards are at 12VAC5-371. Residents also have a statutory rights list that includes freedom from abuse. A facility taking Medicare or Medicaid answers to federal rules on top. |
| Assisted living facility, including most memory care | The Department of Social Services, under a separate statute, with standards at 22VAC40-73. Different agency, different rulebook, and the nursing facility standards don’t apply. |
Which rulebook applied decides what the facility owed and what records it had to keep. An adult day center is a third category, and not residential at all.
Virginia nursing home staffing requirements
Here’s the part families are surprised by. Neither setting has a numeric staffing ratio in Virginia. A nursing facility must provide nurses and aides on all shifts, seven days a week, in sufficient number to meet its residents’ assessed needs. An assisted living facility needs staff sufficient in numbers, with at least one direct care worker awake and on duty at all times in each building where a resident is present.
That makes staffing a fact question, decided on records and expert opinion rather than a number anyone can point at. Which is why the assessments, care plans and staffing sheets carry the case.
Signs of neglect, and the records that prove them
- Pressure ulcers. Turning records, wound assessments, the staging on admission against later, nutrition logs.
- Falls. The fall risk assessment, earlier incident reports, call bell records, and whether the care plan changed after the first fall. A fall in a lobby is a premises liability claim instead.
- Malnutrition and dehydration. Weight records over time, intake charts, and whether orders for supplements were followed.
- Medication errors. The medication record read against the order, and who was allowed to give the drug at all.
- Improper restraint. A resident is to be free from restraints used for discipline or staff convenience.
- Untreated infection. Vital signs, nursing notes, and when the doctor and family were told.
- Financial exploitation. Bank records, powers of attorney and facility trust account statements.
Two records sit outside the facility’s own file. Incident reports must be made within 24 hours and kept two years. And the state’s inspection and complaint files are held by the regulator, not the facility.
Who has to report elder abuse in Virginia?
More people than families expect. Virginia names the reporters, and the list reaches licensed health professionals, guardians and conservators, police, paid caregivers, and anyone employed by or under contract with a facility who works with adults in an administrative, supportive or direct care role. Administrators and aides, not just nurses.
The duty starts the moment the person decides there’s reason to suspect, and not reporting carries a fine. The adult protective services hotline, 888-832-3858, runs 24 hours a day, and no employer may stop a staff member from calling it directly. A report that was never made is itself a documented gap.
Is nursing home abuse medical malpractice?
For a nursing home, yes as to its clinical care, and that changes how the case is built. Virginia treats a nursing home as a health care provider.
Before the case is served, your lawyer must already hold a written expert opinion that the facility fell below the standard of care and caused the harm. And recovery is capped: $2.75 million where the malpractice happened between July 1, 2026 and June 30, 2027, and $2.80 million for the year after.
The cap follows when the harm happened, not when suit is filed. No expert opinion is needed where the carelessness is plain enough for a jury to see without one.
For assisted living the answer is genuinely unsettled, and we’d rather say so than pick a side. Assisted living facilities aren’t named in the malpractice statute at all, and getting there would mean arguing the facility mainly delivers health care, which sits awkwardly against Virginia’s own description of it as a primarily residential setting.
Who is responsible, and what the facility will argue
A facility answers for its own choices, in who it hired and kept in a resident’s room and in the conditions it allowed on the floor, separately from anything one employee did. That claim is negligent hiring and retention, and the immunities and filing deadlines are covered there.
Expect a blame-the-resident defense. Virginia lets a defendant argue the injured person was partly at fault, and that can end a claim outright. It runs into trouble where the resident couldn’t manage her own affairs, because the facility’s own assessment usually shows exactly what she could and couldn’t do.
Contact a Virginia Nursing Home Abuse Lawyer Today
A civil claim is separate from any adult protective services investigation and from any criminal case, and none has to finish before another begins. Your family decides whether and when. The first conversation is confidential and requires filing nothing. No fee unless we recover money for you. Call 804-669-9899 for your free, no-obligation consultation with a VA assisted living facility abuse lawyer.
Recent Case Results
These case results come from other Virginia injury matters, none of them a facility case. No result predicts another.
$10,000,000
Gray Broughton represented a seven-year-old boy who suffered a traumatic brain injury and lost his right leg above the knee after his family’s car was rear-ended by a pick-up truck hauling a utility trailer. Gray Broughton was able to settle his case for $10,000,000 shortly after filing suit. The client’s net proceeds were structured to ensure that he can be compensated for life. He is a tremendous young man who has overcome daunting odds. We wish him all the best for his future.
$1,250,000
Gray Broughton represented an attorney who suffered a traumatic brain injury after his car was struck by a commercial vehicle. After missing a year of work and undergoing intensive therapy, he was able to make a full recovery and return to work. Gray Broughton was able to settle his case for $1,250,000 shortly before depositions.
$750,000.
Gray Broughton represented an 83-year-old woman who slipped and fell on a restaurant floor. The fall broke her right shoulder in three places; it also broke her right hip. Through his investigation, Gray Broughton was able to prove that the restaurant had not been mopping its floors properly and knew that its floors were abnormally slick. Gray Broughton settled her case two months before trial for $750,000.
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Important: This page provides general information only and does not constitute legal advice. Reading this content does not create an attorney-client relationship. Outcomes vary based on the specific facts of each case.
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Frequently asked questions
No. A diagnosis doesn’t remove the claim, and the facility’s own assessment of what she needed is usually the strongest document in the file.
No. Different agency, different rulebook, different duties, and whether the malpractice statute reaches assisted living is still unsettled.
For a nursing home’s clinical care, yes, before the case is served. The exception is for carelessness plain enough that a jury doesn’t need an expert to see it.
No. An APS investigation is separate from a civil claim, and neither waits for the other. It may also generate records that matter later.
No. Neither setting has a numeric staffing ratio here. The question is whether staffing was sufficient for the assessed needs of the residents present, decided on records and expert opinion.






